My call one Monday evening to Dell Support was met with the ubiquitous automatic answering system, with the standard message that said something like “We are experiencing heavy call volume right now. The best time to call is Monday through Friday, 9am to 5pm.” Of course, since this was the tech support group for Dell’s Home & Home Office group, I don’t imagine that very many of those customers call during that time.

That message was the only downside to the whole tech support and repair process!

As I expected and was warned, I waited on hold for a little bit, perhaps 10-15 minutes. It didn’t bother me. I’ve waited longer on hold in earlier years.

Continue reading My Dell Notebook Repair Experience