Bug Fixes

Windows XP Screen Freezing

October 13, 2008 By Terry Stockdale

Reader Steve Sturgill wrote to ask about screen freeze problems he was having:

Mr. Stockdale, My OS is XP, my ISP is MSN and I connect through broadband. My problem is, any time I right click, as in attempting to access dropdown menus, my screen freezes. Also I am unable to click on any of the tools in the top, left corner of my screen – i.e. File, Edit, View, etc. This has been going on for several weeks! I have looked extensively for a solution online – to no avail. Several sites suggest using a program called ShellExView, which I downloaded and tried, several times, in vain. Nothing seems to work. Can you please advise me? Any and all suggestions would be greatly appreciated. Thanks very much, in advance, Steve

I wrote back to Steve to suggest some actions to try to resolve his problems.

I’ve seen some strange effects like that before – not those exactly (except the apparent freezing on right-clicking for a context menu).

Continue reading Windows XP Screen Freezing

Filed Under: Backups, Bug Fixes, File system repair, Hard Drive Recovery, Hard Drives, Other, System, Terry's Computer Tips, Windows XP

More Windows XP SP3 Woes

October 7, 2008 By Terry Stockdale

Reader Tom Linton wrote about is problems that occurred when he installed Windows XP Service Pack 3 shortly after it was released:

Terry,

I made the mistake of not being patient. SP3 had been out about a week and I hadn’t seen very much in the various email newsletters I subscribe to. A few friends had told me they installed SP3 and had no troubles. One even commented that his PC ran noticeably faster after the upgrade. So, I went ahead and upgraded 2 of my 3 PCs. Bad timing!

My primary PC (a Gateway GM5045H) did not appreciate the medicine, my secondary PC (my hand me down to my wife, a DELL Dimension 8200) upgraded with no know problems, and my third PC is to old to run XP.

My Gateway refused to run I.E.7, crashed my Media Center, would not let me connect to the Internet, and generally ran very slow. There may have been other problems I didn’t wait around to find out about. I did research (which I should have done before the SP3 upgrade, but I trusted MS to get this right since it was so long coming) with my wifes PC. The consensus was to uninstall SP3. I did this. My Media Center worked again but I.E.7 refused. I uninstalled I.E.7 back to I.E.6. It seemed to work OK. I upgraded to I.E.7 and it crashed again. Back to I.E.6. I only use I.E. for those pages that will not run properly in Firefox.

My real problem is my personal LAN. All the other PCs can see my main PC but my main PC cannot see them. Network Magic could not resolve the problem. I have searched the Internet and tried several suggestions on various forums. None have restored my ability to see my other PC’s on my LAN. I cannot PING the other PC’s. It is like the SP3 upgrade changed some settings to tighten up LAN security, but I cannot find how to undo them.

Any suggestions?

Thanks,

Tom,

Tom said that he could not ping the the other computers from his computer. — by name – or by ip address? If you can’t by IP address, then something is blocking them. If you can ping by IP address but not by name, you would know that it’s Windows name resolution that is causing the problem.

I suggested …

Continue reading More Windows XP SP3 Woes

Filed Under: Bug Fixes, Microsoft Updates, Operating System, Patches, Security Fixes, Software, System, Terry's Computer Tips, Windows Updates, Windows XP

Outlook Express Links Don’t Work

December 21, 2007 By Terry Stockdale

I received an interesting question from subscriber Maria. She has been using Firefox, as many people do, including me. In this case, she had just upgraded her Internet Explorer to IE7 and was having problems with Outlook Express.

Maria wrote:

Terry, I currently have Fire Fox and Internet Explorer on my computer. I just added the Internet Explorer as a browser after removing it some time ago. Outlook Express is my default email handler. The problem is that in Outlook Express the links don’t open since I added Internet Explorer. [Tech guy] at [a local computer shop] says that it seams like the two are competing I am hoping that you have some ideas as I have tried a few from a Google search.

Fortunately for Maria, I had seen this problem before and thought I knew the answer.

Continue reading Outlook Express Links Don’t Work

Filed Under: Bug Fixes, Communications, Email, IE, Outlook Express, Patches, Pre-installed Software, Security Fixes, Software, System, Terry's Computer Tips, Usability, Web browsing

Problems with Pre-loaded Software

April 16, 2007 By Terry Stockdale

We’re all used to our computer manufacturers preloading Windows, Windows Media Player, AOL and a couple other dial-up services, anti-virus trials, Microsoft Office trials and a bunch of other stuff.

I usually delete the junk quickly. Whether it’s a trial version of an antivirus I don’t want or a trial of Microsoft Office, I want the software that I pick — and from the vendor of my choice. Those preinstall “deals” often seem to be at list price.

I recently ran into a client’s computer that would not communicate on his network or access the Internet. Guess what?

It was the pre-installed, partially activated Norton Internet Security that was causing the problem. Since it was installed but not activated, it was blocking everything!

Filed Under: Bug Fixes, Patches, Performance Tweaks, Pre-installed Software, Registry repair, Security Fixes, Security Issues, Terry's Computer Tips, Windows XP

ActiveX or No ActiveX

April 6, 2007 By Terry Stockdale

I received a question from a subscriber who asked:

A number of times I have seen you refer disparagingly of “Active-x controls”.
I have seen downloads that require Active X to run properly. I have read the definition of the program, but, I guess I am just dense. What is this thing, and why do you consider it so insidious?
Admittedly, I’m technical-challenged, but can this program be explained?
What does one do as an alternative, if the program you want to download, requires Active-X to run?

Active-X controls are downloadable programs that have full capabilities to do anything on your computer. I’m not sure why Microsoft chose such the innocuous word “control” for a program that originally had few or no security constraints imposed upon it.

Windows XP Service Pack 3 Delayed

March 28, 2007 By Terry Stockdale

With the emphasis on IE7 and Windows Vista, Microsoft has announced that the next Service Pack for Windows XP will be delayed until 2008. Quoting Microsoft’s site:

SP3 for Windows XP Home Edition is currently planned for 1H CY2008. This date is preliminary. SP3 for Windows XP Professional is currently planned for 1H CY2008. This date is preliminary.

What? Some time in the first half of 2008?

Can you believe that hogwash, given as many security patches as have been released for Windows XP and with the scheduled push-out of Internet Explorer 7 as a “Critical Update” in November?

Of course, they may just want to wait until they’ve got some of the bugs out of IE7 …

Filed Under: Bug Fixes, Security Fixes, Terry's Computer Tips, Windows Updates, Windows XP