Router Seems to Have Failed

A reader wrote recently that he was havig problems with his router on his DSL connection:

Terry,

I have been using Linksys DSL wireless router (4 data ports and 2 analog phone ports) for over one year. Lately, I can’t access to the internet (via this router). I did run a quick DSL speed tests, the download speed was good ~2340Kbps, but the upstream test had problem to finish the test? As long as I bypassed the router, then I can connect to the internet, but I could not use my Vonage VoIP phone.

Please advise and thank you so much in advance.

I wrote back to suggest how he might solve the problem.

He could try logging into the router’s administrator control panel and writing down his customized settings. Then, he should use…

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