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Windows XP Screen Freezing

Reader Steve Sturgill wrote to ask about screen freeze problems he was having:

Mr. Stockdale, My OS is XP, my ISP is MSN and I connect through broadband. My problem is, any time I right click, as in attempting to access dropdown menus, my screen freezes. Also I am unable to click on any of the tools in the top, left corner of my screen – i.e. File, Edit, View, etc. This has been going on for several weeks! I have looked extensively for a solution online – to no avail. Several sites suggest using a program called ShellExView, which I downloaded and tried, several times, in vain. Nothing seems to work. Can you please advise me? Any and all suggestions would be greatly appreciated. Thanks very much, in advance, Steve

I wrote back to Steve to suggest some actions to try to resolve his problems.

I’ve seen some strange effects like that before – not those exactly (except the apparent freezing on right-clicking for a context menu).

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