2008 March

This week, I received a query from a reader about a warning message he was receiving:

Hi Terry , I was wondering if perhaps you can help me , I have this very annoying adware that occurs EVERYTIME at startup …. not-a-virus:Adware.Win32.BHO.cr Now althugh this doesn’t appeato be causing any problem on my PC and I get delete it , it is still annoying to do this everytime . Is there anything you can suggest to REMOVE this adware from startup . Pls note : I am not computer savvy and my experience is limited , so I would need exact steps If you could help me , it would be greatly appreciated Regards

I’m not familiar with this particular message, but a little quick searching via Google showed that a number of people had posted similar questions on forums — and they all seemed to use

Continue reading Adware Ties into Internet Explorer

My Dell Notebook Repair Experience

My call one Monday evening to Dell Support was met with the ubiquitous automatic answering system, with the standard message that said something like “We are experiencing heavy call volume right now. The best time to call is Monday through Friday, 9am to 5pm.” Of course, since this was the tech support group for Dell’s Home & Home Office group, I don’t imagine that very many of those customers call during that time.

That message was the only downside to the whole tech support and repair process!

As I expected and was warned, I waited on hold for a little bit, perhaps 10-15 minutes. It didn’t bother me. I’ve waited longer on hold in earlier years.

Continue reading My Dell Notebook Repair Experience